We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.
Job Description
The Resident Services Coordinator is the first point of contact for Retirement Living residents and plays an important role in supporting resident wellbeing, communication, and village operations.
Working closely with the Village Manager, you will assist residents with daily matters, coordinate administrative support, help facilitate events and activities, and connect residents with services that support their changing needs.
This is a highly people-focused role suited to someone who thrives in a relationship-based environment and values professionalism, empathy, and community engagement.
Key Responsibilities
Build positive and trusted relationships with residents
Provide day-to-day support and assistance to residents
Support new resident welcome and orientation processes
Assist residents to access Goodwin and external support services
Coordinate resident meetings, activities, and events
Maintain accurate resident records and administrative documentation
Support unit vacancy and resale processes
Deliver professional reception and customer service support
Work collaboratively within a small and supportive team
Desired Skills and Experience
About You
You are warm, approachable, organised, and genuinely committed to supporting older people. You bring strong interpersonal skills and the ability to manage sensitive situations with professionalism and care.
You will also demonstrate
Experience working with seniors or within customer-focused environments
Strong relationship management and communication skills
Excellent organisation and time management capability
Sound computer and administration skills
Ability to work independently and collaboratively
High attention to detail and professionalism
Desirable Qualifications & Experience
Certificate III in Individual Support, Allied Health, or similar qualifications
Experience in retirement living, hospitality, aged care, or community services
Understanding of retirement village operations or legislation
Current First Aid Certificate
Current C class drivers licence
If you have any questions, please contact our Recruitment Team on recruitment@goodwin.org.au
Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.
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