We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.
Job Description
What you’ll be doing
Client Intake & Assessments
Receive and process referrals into appropriate services
Conduct comprehensive home-based assessments and WHS screenings
Identify risks and escalate where required
Assist prospective clients to understand funding pathways
Care Planning & Coordination
Develop tailored care plans aligned with the Aged Care Quality Standards
Collaborate with internal/external providers to support independence and wellbeing
Monitor quarterly budgets and support reassessments
Provide guidance and direction to service delivery staff
Documentation & Compliance
Complete accurate and timely client documentation
Ensure compliance with legislation, organisational policies and quality standards
Record hazards and escalate risks appropriately
Client Support & Communication
Act as a trusted contact for clients and families
Provide clear guidance across My Aged Care, Home Care Packages and Support at Home pathways
Maintain respectful and professional communication at all times
Organisational Contribution
Participate in a rotating on-call roster
Promote a positive customer service culture
Uphold Goodwin’s reputation as a quality care provider
Desired Skills and Experience
What you’ll need
Mandatory
Certificate IV or higher in Service Coordination (or extensive experience in similar role)
First Aid Certificate
Current driver’s licence & own vehicle with comprehensive insurance
Essential Skills
Strong knowledge of ageing issues, including dementia and behaviour management
Ability to undertake case management to a high standard
Excellent communication, negotiation and problem-solving skills
Strong organisational and time-management capabilities
Competent in Microsoft Office
Desirable
Experience in aged care, home care services or a related sector
If you have any questions, please contact our Recruitment Team on (02) 6219 4166 or recruitment@goodwin.org.au
Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.
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