We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organization has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.
Job Description
The Resident Services Coordinator (RSC) is responsible for the efficient and effective management of our relationship with Retirement Living residents. The RSC is the first point of contact for our residents on daily village matters and provides direct support to residents to ensure that the services offered and provided by Goodwin are delivered effectively and needs and expectations of residents are appropriately managed. The RSC is also responsible for a range of support services across the Village.
Desired Skills and Experience
Mandatory qualifications and requirements
Certificate III Individual Support (or similar) or qualifications in allied health highly desirable
Essential skills
Experience in working with seniors.
Experience in face-to-face relationship management.
Ability to deal with sensitive and delicate circumstances.
Customer service focus for delivering high quality service.
High level interpersonal skills to communicate with a range of stakeholders.
High level organisation, time management and multi skilling abilities.
Competent documentation and computer skills.
Desirable skills
A working knowledge of retirement village legislation.
Prior experience in working in a seniors housing or hospitality.
If you have any questions, please contact our Recruitment Team on (02) 6175 5004 or recruitment@goodwin.org.au
Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.
.jpg)